MANAGED IT SERVICES

Managed IT your staff can call

Managed IT is meant to be the boring version of this relationship. Somebody is already watching the things that fail, so most of what would have become your problem never reaches you at all.

Operatory with a wall-mounted display, chairside monitor, and imaging equipment in daily use

Scope

Monitor, patch, support, escalate

Practices

Dental, medical, optometry, veterinary

Onsite

Greater Houston and southeast Texas

Handoff

Documentation of what you have

Support your team will actually use

Your staff calls us and gets a person who can start on the problem right away. If it cannot be fixed remotely, somebody drives out.

That matters more than it sounds. When a practice is billed for every phone call, the front desk quietly stops making them, and the small problems go unreported until they are large ones. Reporting something has to be free or people will not do it.

What we watch

Servers, workstations, switches, firewalls, and backup jobs are monitored. A drive that is beginning to fail becomes a scheduled swap on a Thursday evening instead of a Monday with no schedule. Patches and security updates go out on a cadence rather than whenever somebody remembers to look.

Backups get checked

We test your restores rather than assuming they work. On the day you need the backup, you already know it will come back.

Dealing with your software vendors

When your practice management or imaging software has a problem, somebody has to call the vendor and explain the network to them. We handle that part.

Starting from where you are

The first thing we do is document what you have, because most practices have never been handed that. Then we tell you what is fine, what needs attention now, and what can reasonably wait, and we work through it in that order rather than replacing everything at once.

Who we work with

Dental, medical, optometry, and veterinary practices, and businesses outside healthcare that want the same standard of work. We are based in Katy and support offices across greater Houston and southeast Texas, from Sugar Land and Richmond to League City, Baytown, and The Woodlands.

What's included

  • A person on the phone who can start on the problem

  • Somebody drives out when it cannot be fixed remotely

  • Servers, workstations, switches and firewalls monitored

  • Patches and security updates on a cadence

  • Restores tested rather than assumed

  • Your software vendor called, and the network explained

Start here

Tell us what you are running. We document it first, then tell you what is fine and what needs attention now.

Request a consultation

What you are left holding

Documented before anything changes

Inventory

Everything you are running, written down

Priorities

What is fine, what needs attention now, what can wait

Monitoring

Servers, workstations, switches, firewalls and backup jobs

Restores

Tested, so you know the backup comes back

Vendors

We call your software vendor and explain the network

Next step

Tell us what you're running

We'll look at what you have, tell you what we'd change and what we'd leave alone, and put it in writing.

Referrals

Refer a clinic to Chimera and, depending on the scope, you could receive free labor or service credits as a thank-you.